Terms of Service

Last updated: 16 July 2024

Acceptance of Terms

By accessing or using CustomWriting.io (“Company,” “we,” “us”), you (“User,” “you”) agree to be bound by these Terms of Service (the “Terms”). If you do not agree, please do not use our website or services.

Our Services

CustomWriting.io offers academic and professional writing services, including but not limited to essay writing, research papers, dissertations, editing, and proofreading (collectively, “Services”). All Services are provided subject to these Terms.

Eligibility

You must be at least 18 years old and capable of entering into a binding contract. By placing an order, you represent and warrant that you meet these requirements.

Order and Payment

  1. Placing an Order: Complete our order form with instructions, deadlines, and any reference materials.

  2. Pricing: Fees depend on type of paper, academic level, deadline, and length. You can calculate your total in our Pricing page or live calculator.

  3. Payment Methods: We accept major credit/debit cards and PayPal. All transactions are secured by SSL encryption.

  4. Order Confirmation: Once payment is processed, you will receive an email confirmation and order ID.

Revisions and Satisfaction Guarantee

  1. Free Revisions: You may request up to three rounds of free revisions within 14 days of delivery, provided the original instructions remain unchanged.

  2. New Requirements: Additional instructions or expanded scope may incur extra charges.

  3. Quality Assurance: If you believe the delivered work does not meet your instructions, please contact [email protected] or reply in your dashboard.

Refund Policy

We offer partial or full refunds in cases of missed deadlines, plagiarism, or failure to follow instructions. Refund requests must be submitted within 14 days of delivery to [email protected]. See our full Refund Policy for details.

User Responsibilities

By using our Services, you agree not to:

  • Submit unlawful, plagiarized, or harmful content.

  • Attempt to reverse-engineer, scrape, or reuse proprietary content.

  • Impersonate another person or entity.

You retain full ownership of your original materials, and you warrant you have the rights to use any documents or media you upload.

Intellectual Property

All completed works remain the intellectual property of the Company until payment is received in full. Upon receipt of payment, ownership transfers to you. We reserve the right to use anonymized samples of work for marketing and portfolio purposes.

Confidentiality and Data Security

We do not share your personal or order data with third parties except as necessary for payment processing and Service delivery (e.g., assigned writers). All writers sign NDAs. For more, see our Privacy Policy.

Disclaimers and Limitation of Liability

  • No Academic Malpractice: Our papers are intended as model answers for reference; we disclaim liability for misuse.

  • Warranties: Services are provided “as is.” We make no express warranties beyond those in these Terms.

  • Liability Cap: To the maximum extent permitted by law, our total liability is limited to the amount you paid for the specific Service.

Indemnification

You agree to indemnify and hold harmless CustomWriting.io and its affiliates, officers, and employees from any claims, losses, or damages arising from your breach of these Terms or your use of the Services.

Termination

We may suspend or terminate your access for violation of these Terms, non-payment, or at our sole discretion. Termination does not affect accrued rights or obligations.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, U.S.A. Any dispute shall be resolved in New York courts. You waive objection to jurisdiction and venue.

Changes to Terms

We may update these Terms at any time. Notice of material changes will be posted on our site or emailed to active users. Continued use constitutes acceptance of the revised Terms.

Contact Information

If you have questions or need support, please contact us:
CustomWriting.io
200 Lexington Ave, Suite 500
New York, NY 10016, USA
Toll-free: +1 (888) 456-7890
Email: [email protected]