Privacy Policy
Last updated: 16 July 2024
Introduction
Welcome to CustomWriting.io (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase academic‑writing services.
Legal note: This document is provided for informational purposes only and does not constitute legal advice. Consult qualified counsel to adapt it to your jurisdiction and business model.
Information We Collect
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | full name, username, account ID | registration, order placement |
| Contact Data | email address, phone number | registration, customer support |
| Academic Data | assignment topic, file uploads, instructions | order creation |
| Transaction Data | order ID, service type, price, payment status | checkout |
| Payment Data | last four digits of card, billing ZIP/postcode (processed by Stripe/PayPal; we never store full card numbers) | checkout |
| Technical Data | IP address, browser type, device info, referring URL | site visit |
| Usage Data | page views, clicks, time on page | analytics |
| Cookies & Similar Tech | session ID, language preference, tracking pixels | site visit |
How We Use Your Information
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Service Delivery – to create your account, match you with a writer, process orders, and deliver completed papers.
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Payments & Invoicing – to collect fees, issue refunds, and detect fraudulent transactions.
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Customer Support – to respond to inquiries, revision requests, and complaints.
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Personalization – to remember preferences, such as page language or saved orders.
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Analytics & Improvements – to understand how users interact with our platform and to enhance features.
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Marketing – with your explicit opt‑in, to send discounts or blog updates. You can unsubscribe at any time.
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Legal & Compliance – to enforce our Terms of Service, resolve disputes, and comply with applicable laws.
Legal Bases for Processing (GDPR)
| Legal Basis | Typical Purpose |
|---|---|
| Contractual necessity | fulfilling your order or providing customer support |
| Legitimate interests | fraud prevention, analytics, direct marketing to existing customers |
| Consent | optional promotional emails, non‑essential cookies |
| Legal obligations | accounting records, court orders |
Cookies & Tracking Technologies
We use first‑party and third‑party cookies, web beacons, and local storage for:
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Essential operations (session management, authentication)
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Performance analytics (Google Analytics, Hotjar)
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Marketing (Google Ads, Facebook Pixel)
You may refuse or delete non‑essential cookies via our banner or your browser settings. Disabling certain cookies may affect site functionality.
How We Share Information
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Payment Processors – Stripe, PayPal.
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Writers & Editors – limited access to assignment details needed to complete your order; they do not see your full contact or payment data.
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Analytics & Marketing Partners – aggregated usage data; personal identifiers are anonymized or pseudonymized where possible.
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Legal Authorities – when required by law or to protect our rights, property, or safety.
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Business Transfers – in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations.
We never sell personal data to third parties.
International Data Transfers
Our servers are located in the European Union and the United States. If you access the site from outside these regions, your data may be transferred, stored, and processed in jurisdictions with different data‑protection standards. We employ Standard Contractual Clauses or other safeguards approved by the European Commission where required.
Data Security
We implement administrative, technical, and physical safeguards:
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TLS 1.3 encryption for data in transit
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AES‑256 encryption for data at rest
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Role‑based access control and two‑factor authentication for staff
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Regular penetration tests and vulnerability scans
No online service can guarantee absolute security, but we strive to protect your data using industry‑standard measures.
Data Retention
| Data Type | Retention Period |
|---|---|
| Order & Transaction Records | 5 years (tax & accounting) |
| Support Tickets & Chats | 2 years |
| Marketing Opt‑in Logs | until you unsubscribe + 1 year |
| Inactive Accounts | anonymized after 3 years of inactivity |
| Back‑ups | encrypted, overwritten on a 30‑day rolling basis |
We may keep anonymized or aggregated data for research or statistics indefinitely.
Your Rights
Depending on your jurisdiction, you may have the right to:
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Access – request a copy of the personal data we hold.
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Rectify – correct inaccurate or incomplete data.
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Erase – delete your data (“right to be forgotten”) where applicable.
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Restrict – limit processing under certain conditions.
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Object – opt out of processing based on legitimate interests.
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Data portability – receive your data in a structured, machine‑readable format.
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Opt‑out of marketing – unsubscribe at any time via email link or account settings.
Submit requests to [email protected] or via the Data Request Form in your dashboard. We will respond within 30 days.
Children’s Privacy
Our services are intended for individuals 18 years or older. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, contact us to remove it promptly.
Third‑Party Links
The website may contain links to external sites. We are not responsible for their content or privacy practices. Please review their policies separately.
Changes to This Privacy Policy
We may update this document occasionally. Significant changes will be announced via email or a site banner. Continuing to use our services after changes take effect constitutes acceptance of the revised policy.